Ada is an AI-powered customer service automation platform designed to answer common support questions, deliver personalized interactions, and anticipate user needs. The platform is built to provide cost-effective resolutions, modern customer experiences, and empower customer service teams.
Three key features of Ada include:
AI-Powered Automation: Ada uses advanced AI to automatically resolve most customer service inquiries across multiple channels and languages, reducing the need for agent intervention and allowing businesses to scale their customer service without increasing headcount.
No-Code Automation Builder: With Ada’s no-code builder, customer service teams can build and launch automation in record time. This tool empowers the people who know your customer best, allowing them to create personalized customer experiences.
Multilingual Support: Ada extends your global reach by delivering automated customer support across 50+ languages. This feature allows businesses to interact with customers wherever they are, providing a seamless customer service experience.