Chatdesk is a platform that leverages the power of OpenAI’s GPT-3 model to analyze customer feedback across various channels, providing valuable insights for businesses. It uses Natural Language Processing (NLP) and Deep Learning algorithms to automatically tag messages in real time, offering a comprehensive understanding of customer sentiments and concerns.
Here are four key features of Chatdesk
- Semantic Search Engine: Chatdesk indexes all customer messages, allowing for quick searches of specific terms and related words. This helps in identifying common themes or issues in customer feedback.
- Scoring System for Feedback: The platform scores messages based on their relevance as useful feedback. This ensures that the most pertinent customer comments are highlighted for analysis.
- Use of GPT-3 for Summarization: Chatdesk uses GPT-3 to summarize selected high-scoring messages, providing a concise overview of customer feedback. This helps businesses quickly understand their customers’ main concerns or praises.
- Highlighting Customer Problems: The platform excels in identifying and summarizing problems reported by customers, enabling businesses to swiftly address these issues and improve their products or services.