ChatShape is a custom AI chatbot designed to enhance your website’s customer support and save you time. It allows you to build AI-powered chatbots for your website, which can be trained using the text from your website. This chatbot can then be embedded on your website to answer customer queries, potentially saving hundreds of hours of time.
Here are four key features of ChatShape
- Website Crawling: ChatShape can crawl your website and use the visible, copyable text to train a chatbot. This chatbot can then be embedded on your website to handle customer queries.
- Secure Storage: The text content from your website is stored in an encrypted format on secure AWS servers. ChatShape does not store your webpage itself.
- Chatbot Analytics: All chatbot messages are recorded in your chatbot dashboard and can be viewed. This allows you to understand how many people are interacting with your bot and what they are asking.
- Customization: You can update both the prompt and start message of your chatbot, and tune it over time to customize your bot to respond to customers as you wish. You can also add some custom data to your chatbot by adding the info you want the bot to know to your prompt on the chatbot manage settings page.