Viable is a powerful AI-driven platform that helps businesses analyze their qualitative data at scale. It leverages the capabilities of GPT-4 to provide deep insights from unstructured feedback, saving hundreds of hours of manual analysis.
Here are three key features of Viable
- Contextual Analysis: Viable goes beyond simple keyword analysis and sentiment analysis. It provides a comprehensive weekly report of the most important compliments, complaints, questions, and requests, sorted by volume and urgency. Each theme tracks changes over time and includes a summary, urgency score, product sub-themes, user profiles, and more.
- Data-Driven Decision Making: Viable eliminates the need for SQL queries and pivot tables, enabling faster decision-making. Users simply sync their data and let the AI handle the complex analysis, providing human-level insights.
- Versatility Across Departments: Viable can be used to analyze a wide range of data, including sales call transcripts, customer support tickets, market research, and employee surveys. The platform includes unlimited seats and integrations at every tier, making it suitable for companies of all sizes.