ActiveChat.ai is a comprehensive customer service automation platform that leverages the power of AI to improve customer support, e-commerce, and marketing chatbots. It is designed to help businesses streamline their customer service operations and enhance customer satisfaction.
- AI-Assisted Live Chat: ActiveChat provides AI-generated hints for live chats, helping customer service agents find the right words for every customer. It extracts organizational knowledge from websites, PDF documents, and previous conversation logs, allowing for smarter and more efficient customer interactions.
- Self-Service Automation Tool: This feature enables businesses to create repeatable customer self-service processes that can be set and forgotten. It responds to the most common support questions automatically, freeing up time for agents to focus on more valuable tasks.
- Conversational Marketing Platform: ActiveChat helps businesses grow their sales with personalized marketing messages. It allows businesses to connect with customers on their preferred channels, including website chat, Facebook Messenger, WhatsApp, Telegram, SMS, and email.
- Efficiency and Analytics: ActiveChat organizes your business’s knowledge, automates monotonous tasks, and provides detailed analytics. It helps your customer support team work smarter and faster, boosting overall efficiency.
ActiveChat’s integration with GPT-3 enables it to provide instant hints to agents, helping them answer almost any question a customer may have. This reduces the time needed to find and type the answer by 70-80%, making it a powerful tool for any business looking to enhance their customer service operations.